MAVI STEP Custom Colour Matching Service

We’re delighted to introduce MAVI STEP’s newest service — custom colour matching for leather care products. Now you can order our bestselling care products for leather, suede, and nubuck in any specific colour using the NCS colour system.

What is Custom Colour Matching?

Custom colour matching is our bespoke service where we hand-blend pigments into our leather care products to perfectly match your requirements. You can select any shade from the NCS palette, which features 2,050 colours, ideal for restoring or refreshing the unique colour of your footwear, jacket, handbag, or other leather items.

Available Products

Our custom colour matching service is available for the following MAVI STEP products:

• Leather Shoe and Goods Cream Polish
• Leather Shoe and Goods Colour Renovator Spray
• Leather Shoe and Goods Balm
• Leather Shoe and Goods Dye
• Leather Shoe and Goods Repair Cream
• Suede and Nubuck Renovator Cream
• Suede and Nubuck Colour Renovator Spray

How to Order Custom Colour Matching

We offer two convenient ordering methods:

1. Self-Selection

Perfect if you know exactly which colour you need. Simply:

• Choose your desired colour from the NCS palette
• Specify the material type
• Select your preferred product consistency
• Choose the volume required

2. Photo-Based Matching

Ideal if you’d like expert guidance or aren’t sure about the exact colour. Simply:

• Send us high-quality photos of your item
• Our specialists will help select the optimal product in the right colour
• Receive professional advice on the best solution for your needs

We’ll provide detailed step-by-step instructions for each ordering method below to ensure the best possible results.

Important Note: All custom-coloured products are hand-crafted to order, ensuring the highest quality and colour accuracy.

Method 1: Self-Selection Guide for Product and Colour

Selecting Your Colour

Visit our colour palette page at https://eu.mavistep.com/p/made-to-order-mavi-step-leather-care-product-with-individual-color-matching/#palitra to browse available shades. Using the NCS palette, locate the colour that best matches your item. Each colour has a unique code (e.g., S 1050-Y90R).

💡 Expert Tip for Precise Colour Matching:

• View your item in natural daylight
• Avoid bright artificial lighting
• Consider both the main tone and colour saturation

Identifying Your Material

Select your item’s material from these categories:

• Genuine Leather: Smooth, even surface with a natural sheen
• Suede: Soft, fuzzy surface that changes shade when brushed
• Nubuck: Similar to suede but with shorter, denser fibres creating a velvet-like effect
• Synthetic Leather: Uniform texture, often with an artificial pattern on the reverse and a distinctive synthetic smell
• Textile: Distinctive weave with soft, flexible structure and visible fabric texture

Choosing Product Consistency

1. Liquid Consistency

• Perfect for restoration sprays and dyes
• Ensures even coverage
• Penetrates deeply into the material
• Ideal for hard-to-reach areas
• Provides thorough colour restoration

2. Cream Consistency

• Ideal for classic creams and balms
• Delivers deep nourishment
• Creates protective barrier
• Easy to apply and spread
• Provides lasting care

3. Liquid Cream Consistency

• Perfect for conditioning balms
• Provides deep moisturisation
• Softens material effectively
• Quick absorption
• Leaves no residue

Volume Selection

Available sizes: 10 ml, 25 ml, 50 ml, 100 ml

Product Coverage Guide

⚠️ Important: Pricing is based solely on volume. Always check the current price on the product page when changing volume.

Placing Your Order

1. On the product page, select:
   1. Colour
   2. Material
   3. Consistency
   4. Volume
2. Add to basket and proceed to checkout
3. After ordering, our consultant will contact you to:
   1. Confirm your selection
   2. Provide usage guidelines
   3. Verify delivery details

💡 Pro Tip: If you’re unsure about your selection, we recommend using our photo-based matching service instead. Our specialists can help determine the optimal product for your needs.

Method 2: Photo-Based Ordering Guide

If you’re uncertain about selecting a colour yourself or would prefer expert guidance, our photo-based ordering service is the perfect solution. Our specialists will analyse your photos and help determine the optimal colour and product for your needs.

Photo Requirements

📸 Photography Best Practices

✅ DO:

• Photograph in natural daylight
• Use a white or grey background
• Take photos without flash
• Ensure images are sharp and clear
• Capture multiple angles

❌ DON’T:

• Shoot under artificial lighting
• Use bright or dark backgrounds
• Use flash photography
• Submit blurry images
• Take photos from just one angle

Step-by-Step Photography Guide

Preparation

1. Place your item on a white A4 paper
2. Position near a window or in good natural light
3. Clean your camera lens

Essential Photos

• Take a full shot of the entire item
• Capture all sides and different angles

Detail Photos

• Close-ups of any damage
• Macro shots focusing on material texture
• Areas showing colour variation

How to Submit Your Photos for Custom Colour Matching

1. Website Submission

• Visit https://eu.mavistep.com/p/made-to-order-mavi-step-leather-care-product-with-individual-color-matching/
• Select basic parameters:
  • Any material type
  • Any consistency
  • Desired volume
• During checkout:
  • Attach all photos (up to 10)
  • Add notes about desired results

2. Email Submission

• Send photos to support@eu.mavistep.com
• Subject line: “NCS Colour Match Request”
• Include in your email:
  • Desired outcome
  • Contact number
  • Preferred contact hours (in your local time)

3. Messaging Apps

• Connect with our colour matching experts quickly and easily via messenger:

  Chat with us on Messenger

• Send us a message with “NCS Colour Match Request” to initiate the process.
• Attach clear photos of the item you wish to match.
• Please provide the following details:
  • A brief description of your desired outcome.
  • Your contact number for any clarifications.

What Happens Next?

Order Processing

1. We examine your submitted photos
2. Determine the most suitable NCS colour match
3. Select the optimal product consistency
4. Calculate required volume

Our Response

• We’ll contact you within one business day
• Provide detailed recommendations
• Suggest the optimal solution
• Answer any questions

Completing Your Order

1. Once details are confirmed, proceed to order
2. Receive payment instructions
3. Your custom product will be manufactured after payment confirmation

💡 Pro Tip: The more quality photos you provide, the more accurately we can match your item. Don’t hesitate to send additional photos if requested.

Additional Information

Contact & Support Details for MAVI STEP EUROPE

💬 Messaging

Connect with our European support team directly and instantly:

Chat with us

Operating Hours (Live Chat): Daily 08:00-18:00 (GMT+2)

✉️ Email

Address: support@eu.mavistep.com

Response Time: We aim to respond within 24 hours during business days.

🌐 Website

https://eu.mavistep.com/

Processing Timeframes

Standard Processing Times

• Photo Analysis & Colour Matching: 1 business day
• Product Manufacturing: 1-2 business days
• Dispatch: Within 24 hours of manufacturing completion

Frequently Asked Questions

How long does custom-matched product last?

Products have a 10-year shelf life from manufacture date when stored properly:

• Temperature: 5-25°C (41-77°F)
• Protected from direct sunlight
• Lid tightly sealed

Can I return custom-matched products?

Returns are accepted only in cases of:

• Manufacturing defects (e.g., technical mixing errors)
• Significant deviation from the agreed colour match

How do I determine the required volume?

• Consult the coverage table in the “Volume Selection” section
• When in doubt, start with a smaller volume
• Additional product in the same colour can always be ordered

Can I mix products of different colours?

We advise against mixing products yourself. Instead, order a new product in your desired shade.

Important Notes

⚠️ Please Note:

• Screen colours may vary from actual product colours
• Results depend on the item’s original colour
• Always test product on an inconspicuous area first

Quality Assurance

✅ Our Guarantees:

• Precise NCS colour matching
• Premium-grade pigments
• Hand-crafted production
• Expert consultation throughout the process

About the NCS System

The Natural Color System (NCS) is an international colour standard that:

• Features 2,050 standardised shades
• Based on human colour perception
• Ensures precise colour reproduction
• Globally recognised by professionals

💡 Pro Tip: Keep your NCS colour code for future orders to ensure identical shade matching.