Last Updated: November 03, 2023
At MAVI STEP EU, we trust you’ll be delighted with your purchase from our official online store in the European Union. However, if the need arises to return an item, please acquaint yourself with our policies:
Returns
You’re welcome to return unused items in new condition within 14 days of receiving your order. Ensure to include your original receipt indicating the purchase date.
Return Process
To initiate a return, reach out to our customer service team at support@eu.mavistep.com. They’ll furnish you with a return shipping address, and kindly use a trackable shipping method at your convenience.
Refunds
Upon receiving your return, we’ll diligently inspect it and process an exchange or refund within 30 days. Refunds will be directed to your original payment method.
Exchanges
Should you wish to exchange your item for a different size, color, or product, notify us during the return initiation. We’ll gladly dispatch a replacement item once your return is in our hands.
Damaged/Defective Items
If, unfortunately, your item arrives damaged or defective, promptly contact us. We’ll swiftly arrange either a refund or a replacement to rectify the situation.
Questions?
For any additional queries about our returns process, we’re here to assist! Drop us an email at support@eu.mavistep.com.
At MAVI STEP EU, we want your experience to be exceptional. Thank you for choosing us for your premium leather care products, shoe accessories, and orthopedic foot solutions. Your satisfaction is our priority.